REFUND & RETURNS POLICY

Refund and Returns Policy for  Obesere Suzan Foods

Due to the nature of wholesale business, all sales are subject to the following terms:

Wholesale Orders

All wholesale orders are considered final sale unless otherwise stated.

 

Damaged or Incorrect Items

If you receive damaged, defective, or incorrect products, please contact us within 48 hours of delivery with clear photos and order details.

 

We will offer:

• Replacement of the item
• Store credit
• Partial or full refund (depending on the issue)

 

Non-Returnable Items

We do not accept returns for:

• Opened or used products
• Clearance or discounted items
• Custom or bulk special orders

 

Return Shipping

If a return is approved, customers are responsible for return shipping costs unless the error was caused by us.

Refund Processing

Approved refunds will be processed within 5–10 business days to the original payment method.